All sales are final. Due to federal regulations and the nature of our products, no returns or refunds will be permitted. Exchanges must be approved and will only be permitted if there's an error on our behalf or defective. Any exchange must be requested within 7 days. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. If an exchange is permitted, please return the item unused, unaltered in any way, in original packaging, completely how you received it.