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SHIPPING

SHIPPING

Please note that holidays and weekends do not count as a business day and should be considered when calculating shipping times.

WIGS:

Ready To Ship Wigs ship in 1-3 business days. All other wigs ship in 7-14 business days. 

BUNDLES/FRONTALS: 

Bundles and frontals ship in 5-7 days. Please allow 7-10 business days if you select customization for your frontal.

LACE TINT: 

Lace tint ships in 1-5 business days. During high volume, it may take up to 5 business days for your lace tint to ship.

COSMETICS: 

Lashes, lip gloss, and and accessories ship in 1-3 business days.

 

Exchanges

We take great pride in our product and strive to provide our customers with the best quality possible. Natural virgin hair is reactive to a simple wash and deep conditioning. If there are any product issues or concerns we would suggest that you follow steps on the hair care page of our website. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. You must contact us within 7 calendar days from the date of purchase. Although no refunds are permitted we will address any possible issues at once.



Shipping

We can ship to virtually any address in the world. All orders are shipped via USPS. Orders over $100 will require a signature. We do not ship to P.O. boxes. Please be sure to enter your address and email address correctly to avoid delays and ensure you receive updates regarding your shipment. We are not responsible for any delays caused by incomplete or wrong addresses. If you need to update your address, please contact us immediately 

 

Shipping Delays


We strongly advise not to wait until the last minute to place your order. We suggest you plan for unanticipated delays. We will provide a tracking number once your order has shipped. We are  not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please note that holidays and weekends do not count as a business day and should be considered when calculating shipping times.